We accept all major mobile payment credit/debit cards, cash, and personal checks. Payment is due in full at the end of each appointment.

By placing a card on file, you authorize us to charge for late cancellations, no-shows, and outstanding balances per our policies. Your card is stored securely through our booking system.

Our space is designed to be inclusive, calm, and professional. We ask that clients:

Speak respectfully

Silence mobile devices

Refrain from discriminatory or inappropriate conversation

Any violation may result in refusal of service.

Appointments are carefully scheduled to ensure the best possible experience. If you are more than 15 minutes late, your service may be modified to fit the remaining time, or rescheduled.

If we do not hear from you within 30 minutes, the appointment will be marked as a No-Show, and $35 will be charged to your card.

Repeated late arrivals may result in a rescheduling restriction or additional deposit requirements.

We require 24 hours notice to cancel or reschedule an appointment. Cancellations within that window are subject to a fee of $35

Each client receives 1 courtesy waiver, which can be used to avoid a cancellation fee.

To ensure a calm and safe environment:

Only scheduled clients will be permitted in the service area

Children must be supervised at all times and must be receiving a service that day

Pets are not allowed, with the exception of certified service animals

If you are feeling unwell or experiencing symptoms of illness, we ask that you please reschedule. This protects you, other clients, and our team.

We offer wheelchair access for one guest at a time. Please contact us in advance and we will be happy to assist with any accommodations, if needed.

Your satisfaction is our priority. If you are not happy with your service, please contact us within 7 days.

Adjustments are intended to address technical inconsistencies from the original request—not changes of preference. The stylist will assess the situation and determine whether the redo is complimentary, product-only, or full service cost.

We reserve the right to refuse service to anyone who poses a health, hygiene, or safety risk—including but not limited to:

Open wounds, lice, or skin conditions

Contagious illness

Disrespectful, inappropriate, or disruptive behavior

If refusal is deemed necessary, you may be asked to leave and future services may be denied.